Inbound Call Support

Inbound Call Support

Infosearch has been one of the leading Inbound Call Centre Outsourcing service providers to Global clients for nearly a decade. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc.

We specialise in the following Inbound Services.

  • Answering Service
  • Customer Service
  • Help Desk / Technical Support
  • Inquiry Handling
  • Interactive Voice Response (IVRS)
  • Inbound Sales
  • Order Taking
  • Toll Free Services
  • How we work?
    We analyse client’s requirement and design a solution for optimum results. The methodology will be discussed with the client and defined. The team will be trained on the process and product to offer high quality service. The team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.

    Why to Outsource to us?
    We assure our clients that the outsourced process is well taken care by professionals. The clients can save substantial amount of cost on operational overheads by outsourcing and still be able to provide professional service to their customers. We use technology and build or customise systems to offer high end inbound support services. The clients will be provided online access to track operations in real time from sitting in their office.

    Our facility is centrally located in the city with 100% redundant systems for internet, voice, electricity supply etc. to offer uninterrupted service to our clients.