Call Centre Services

These services are primarily voice based services. “Customer is king” in any business and businesses should ensure that their customers are happy all the time. Most of the time customers are satisfied if their problems are heard. It’s important to set up communication platform in place to avoid disconnects with the customers. Communication platform should be designed to receive calls and to call out customers.

We at Tag Eservicesprovide inbound, outbound, Email, Chat and blended solutions to our clients. We do provide technical support and 24×7 help desk services.

It’s imperative to keep existing customers happy and induct new customers. Call Centre Services can help businesses to stay connected with their customers through inbound and outbound. Any business has to earn a satisfied customer as he will bring more customers to the business. It can go the other way if a customer is not serviced well.

The following are some of our services and we are happy customize our services to specific requirements of our clients.

The inbound services includes providing technical calls support, non-technical support, order taking services etc.

We provide professional Inbound support services, Telephone answering services, Agent assisted IVR support Services etc.

We offer customised technical support functions for software, electronic gadgets, electronic products, special equipments etc.

An effective and active customer support function will strengthen the client and customer relationship.

Inbound Sales involves marketing focused on becoming found by desired customers.

Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.

This type of services can be used to convey special instructions, offers, deals, reminders, surveys, data collection etc.

Online customers have started to expect online chat support in websites for quick answers.